Delivery and Order Information

Order Processing

• Order Confirmation: Upon placing an order, you will receive a confirmation email detailing your purchase.
• Processing Time: Orders are typically processed within 1-2 business days.
• Order Modifications: If you need to modify or cancel your order, please contact us immediately at support@karkeltechsolutions.com or call +254 707 090989.

Delivery Options

• Standard Delivery: We offer standard delivery services across Kenya.
• Express Delivery: For urgent orders, express delivery options are available at an additional cost.

Delivery Timeframes

• Nairobi CBD: Orders within Nairobi Central Business District are typically delivered within 24 hours.
• Other Regions: Deliveries to other regions in Kenya may take 2-5 business days, depending on the location.

Delivery Charges

• Within Nairobi: Delivery is free for orders exceeding Ksh 10,000. For orders below this amount, a standard delivery fee applies.
• Outside Nairobi: Delivery charges vary based on the destination and will be calculated at checkout.

Order Tracking

• Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your delivery status.

International Shipping

• Currently, we do not offer international shipping.

Delivery Terms

• Delivery Address: Please ensure the delivery address provided is accurate and complete.
• Delivery Attempts: If delivery is unsuccessful due to incorrect address information or unavailability, additional charges may apply for re-delivery.
• Inspection Upon Delivery: We recommend inspecting your package upon delivery. If you notice any damage or discrepancies, please contact us immediately.