Return Policy

Eligibility for Returns

• Time Frame: Items must be returned within 2-5 Business Days from the date of purchase.
• Condition: Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Certain items are exempt from being returned, including:
  • Custom or special orders.
  • Items marked as “Final Sale” or “Non-Returnable.”

Return Process

• Initiate Return: Contact our support team at support@karkeltechsolutions.com or call +254 707 090989 to initiate a return. Provide your order number, proof of purchase, and reason for return.
• Return Authorization: Once your return is approved, you will receive instructions on how to proceed.
• Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

Exchanges

• Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.
• Approved Exchange: Exchanges will be processed within 5 business days and applied to your original method of payment.
• Defective or Damaged Items: We only replace items if they are defective or damaged due to our error. If you need an exchange, please contact our support team to arrange for a replacement.

•  
• We appreciate your business and are here to help if you have any concerns with your order. Thank you for choosing Karkel Tech Solution Store!