Return Policy

Eligibility for Refunds

• Time Frame: Refund requests must be made within 2-5 business days from the date of purchase.
• Condition of Items: Products must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

The following items are not eligible for a refund:

• Custom or special orders.
• Items marked as “Final Sale” or “Non-Returnable.”
• Digital products or downloadable content once accessed.

Refund Process

1. Initiate Refund: To request a refund, please contact our support team at support@karkeltechsolutions.com or call +254 707 090989. Provide your order number, proof of purchase, and the reason for the refund.
2. Return Authorization: Once your request is approved, you will receive further instructions on how to return the item.
3. Processing Refunds: After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days to your original method of payment.
4. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

Refunds for Defective or Incorrect Items

If your product is defective or not as described, please contact our support team immediately. Upon verification, we will issue a full refund, including return shipping costs, or offer a replacement.

Refund Exceptions

• Refunds cannot be issued for items that do not meet the return policy conditions or are returned beyond the allowed time frame.
• We reserve the right to refuse refunds for items that show signs of use, damage, or missing packaging.