Eligibility for Returns
- Time Frame: Items must be returned within 14 Business Days from the date of purchase.
- Condition: Products must be unused, in their original packaging, and in the same condition as when received.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Certain items are exempt from being returned, including:
- Custom or special orders.
- Items marked as “Final Sale” or “Non-Returnable.”
Return Process
- Initiate Return: Contact our support team at support@karkeltechsolutions.com or call +254 707 090989 to initiate a return. Provide your order number, proof of purchase, and reason for return.
- Return Authorization: Once your return is approved, you will receive instructions on how to proceed.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
Exchanges
- Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.
- Approved Exchange: Exchanges will be processed within 5 business days and applied to your original method of payment.
- Defective or Damaged Items: We only replace items if they are defective or damaged due to our error. If you need an exchange, please contact our support team to arrange for a replacement.
- We appreciate your business and are here to help if you have any concerns with your order. Thank you for choosing Karkel Tech Solution Store!
REFUNDS
Eligibility for Refunds
- Time Frame: Refund requests must be made within 14 business days from the date of purchase.
- Condition of Items: Products must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
Non-Refundable Items
The following items are not eligible for a refund:
- Custom or special orders.
- Items marked as “Final Sale” or “Non-Returnable.”
- Digital products or downloadable content once accessed.
Refund Process
- Initiate Refund: To request a refund, please contact our support team at support@karkeltechsolutions.com or call +254 707 090989. Provide your order number, proof of purchase, and the reason for the refund.
- Return Authorization: Once your request is approved, you will receive further instructions on how to return the item.
- Processing Refunds: After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days to your original method of payment.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
Refunds for Defective or Incorrect Items
If your product is defective or not as described, please contact our support team immediately. Upon verification, we will issue a full refund, including return shipping costs, or offer a replacement.
Refund Exceptions
- Refunds cannot be issued for items that do not meet the return policy conditions or are returned beyond the allowed time frame.
- We reserve the right to refuse refunds for items that show signs of use, damage, or missing packaging.
Visit Us Find us at Shop No. S217, Junction Trade Center at the junction of Accra Road & River Road, Nairobi CBD, Kenya, or contact us at +254 707 090989 or support@karkeltechsolutions.com. Whether you need assistance with a product or a custom solution for your security and networking needs, our team is here to help you every step of the way. At Karkel Tech Solution Limited we’re more than just a store – we’re your partner in technology.