Warranty & Support

Warranty Coverage

• Standard Warranty: All products sold by Karkel Tech Solution Limited come with a standard manufacturer’s warranty, which typically covers defects in materials and workmanship. The duration of this warranty varies by product and manufacturer.
• Extended Warranty: For select products, we offer extended warranty options to provide additional coverage beyond the standard period. Please inquire at the time of purchase for availability and pricing.

Warranty Claims

• Eligibility: To be eligible for warranty service, the product must have been purchased from Karkel Tech Solution Limited and be within the warranty period. Proof of purchase is required.
• Process:
  • Contact Us: Reach out to our support team at support@karkeltechsolutions.com or call +254 707 090989 to initiate a warranty claim.
  • Assessment: Our technicians will assess the issue to determine if it falls under warranty coverage.
  • Resolution: If eligible, we will repair or replace the defective product at no additional cost.

Exclusions

• The warranty does not cover:
  • Damage caused by misuse, neglect, accidents, or unauthorized modifications.
  • Normal wear and tear.
  • Consumable parts such as batteries, unless specified.

Support Services

• Technical Support: Our knowledgeable support team is available to assist with product setup, troubleshooting, and general inquiries.
• Contact Information:
  • Email: support@karkeltechsolutions.com
  • Phone: +254 707 090989
  • Address: Junction Trade Center, Second Floor, Shop No. S217, Junction of Accra Road & River Road, Nairobi CBD, 00100, Nairobi, Kenya.

Return Policy

• For information on returns and exchanges, please refer to our Refund Policy.

Limitation of Liability

• Karkel Tech Solution Limited’s liability is limited to the repair or replacement of defective products as outlined in this policy. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

Changes to This Policy

• We reserve the right to modify this Warranty & Support policy at any time. Changes will be posted on our website and will apply to purchases made after the date of posting.